Returns Policy

1.RETURNS AND REFUNDS

We hope you will be delighted with your purchase, and we do our best to ensure it arrives in perfect condition. However, should a product be faulty, damaged in delivery or is wrong in any way, please email rednosedayshop@merchmaker.com as soon as possible with your order number and pictures of the item.

You can return faulty items within 14 days of receipt, for an exchange or full refund, less delivery and packaging costs. Returned items must be unused and in their original packaging.

2. REPORTING A PROBLEM

If for any reason you are not happy with your order, please email our Customer Service team at rednosedayshop@merchmaker.com.

You will need to quote your order number, the email address you used to place your order, and the details of the problem. We aim to respond to any issue within 2 working days and will do our best to resolve it within 7 working days.

3. RETURNING PRODUCTS AND ISSUING REFUNDS

Where an item is faulty, we ask that you return it to us within 14 days of receipt.

Your right to return items to us in accordance with these terms and conditions is in addition to any other statutory rights you may have.

If you are eligible for a refund, we will reimburse the price you have paid for the product(s) onto the credit/debit card that you paid with. Alternatively, we may offer to reprint and resend the item free of charge. Please note it is not our policy to offer both a refund and a replacement.

Refunds will not be offered and can not be processed if the issue is related to a customer error, such as product misuse or inputting error.

It is important you contact us soon as possible with any issues relating to your order of the product(s) received. We need to be informed of any issues within 3 days of delivery to quickly resolve the problem.