Contact Us

Write to Us

Write to us on rednosedayshop@merchmaker.com and we will come back to you as quickly as possible. It’s suggested to provide as much information as possible, as well as your full name and Order Number (if you have one) as this will speed up a response.

Opening Hours

Our team are always happy to help and are available to answer your queries via email. Generally, we allow 48 hours for a response and always aim to offer a resolution within a 7 day period.

Returns & Refunds

We hope you are delighted with your purchase and we do our best to ensure it arrives in perfect condition.

If a product is faulty or damaged, please email us at rednosedayshop@merchmaker.com as soon as possible. Sometimes a return is not necessary or (in some cases) not an option.

We can then offer an appropriate resolution. If the quality issue can be illustrated with images, make sure to send these over as this will speed up the process. We always need to authorize a return.

As all of our items are printed on-demand, we can only accept returns if there has been a production issue.

Frequently Asked Questions

It might be faster to have a look at our FAQs, as you might find the answer you are looking for there: FAQ